Privacy Policy

JEMCO Manufacturing (“JEMCO”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy applies to jme.com.my and explains how we may collect, use, disclose, store and protect personal data when you visit or interact with the website, including its pages, enquiry and contact forms, downloads, online tools, the JEMCO 3D Planner, subscriptions and other website functions.

1. Personal Data We May Collect

We may collect personal data that you voluntarily provide through our website, including:

  • Name
  • Company name
  • Email address
  • Contact number
  • Job title or department
  • Project or enquiry details
  • Information submitted through the JEMCO 3D Planner
  • Files, layouts, measurements, specifications or other information you choose to provide
  • Newsletter or marketing preferences
  • Any other information submitted through website forms

We may also automatically collect limited technical and usage information, such as IP address, browser type, device type, referring pages, pages visited and website interaction data.

2. How We Use Your Personal Data

We may use personal data collected through the website to:

  • Respond to enquiries and requests
  • Follow up on projects, quotations or submissions
  • Prepare quotations, proposals, recommendations or other requested information
  • Review requirements submitted through the JEMCO 3D Planner
  • Route enquiries to the relevant sales, technical or internal team
  • Manage customer and prospective customer relationships
  • Send requested updates or marketing communications where applicable
  • Improve our website, online tools, services and customer experience
  • Maintain website security, prevent misuse and investigate technical issues
  • Meet applicable legal, regulatory, audit or record-keeping requirements

3. JEMCO 3D Planner and Online Submissions

The JEMCO 3D Planner and related forms may collect project details, layouts, measurements, product requirements and contact information. We use these submissions to understand your requirements and, where appropriate, allow our sales or technical team to contact you regarding your project.

Submitting information through the planner or website does not create a contractual obligation between you and JEMCO unless separately agreed in writing. Users are responsible for ensuring that information submitted is accurate and that they are authorised to provide any personal or business information included in a submission.

4. Disclosure and Sharing of Personal Data

We do not sell personal data. We may disclose personal data where reasonably necessary to:

  • Authorised JEMCO employees and relevant sales, technical, administrative or support teams
  • Service providers supporting our website, forms, CRM, hosting, analytics, email, security or other business systems
  • Professional advisers, auditors or insurers where required
  • Regulators, authorities, law enforcement or other parties where disclosure is required or permitted by law

Where third-party service providers process personal data on our behalf, access should be limited to what is reasonably necessary for the relevant service.

5. Third-Party Services and External Links

Our website may use or link to third-party platforms and services. These may include website hosting, enquiry forms, CRM systems, analytics, email services, security tools and other operational services.

Third-party services may process information in accordance with their own privacy terms and practices. JEMCO is not responsible for the privacy practices, security or content of external websites that are not operated by JEMCO.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences and improve user experience. Where applicable, analytics or similar tools may collect technical and usage information.

You may manage or disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

7. Marketing Communications

Where you have subscribed or otherwise agreed to receive marketing communications, we may use your contact details to send relevant company, product, service or event updates. You may opt out of marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us.

Service-related or enquiry-related communications may still be sent where necessary to respond to a request or manage an existing business relationship.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including customer follow-up, project records, operational requirements, dispute resolution, audit, legal obligations and other legitimate business purposes.

Retention periods may vary depending on the nature of the information and applicable business or legal requirements.

9. Data Security

We take reasonable administrative, organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no online system, website or method of electronic transmission can be guaranteed to be completely secure.

10. Access, Correction and Other Requests

Subject to applicable law, you may contact us to request access to personal data held about you, request correction of inaccurate or incomplete information, withdraw consent where processing is based on consent, or raise a question or complaint regarding how your personal data is handled.

Requests may be subject to identity verification and any applicable legal, regulatory, contractual or record-keeping requirements.

11. Personal Data of Other Individuals

If you provide personal data relating to another individual, you are responsible for ensuring that you have the authority or appropriate consent to provide that information to us for the relevant purpose.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, systems or applicable requirements. The latest version will be published on this page with the relevant revision date.

13. Contact Us

For questions about this Privacy Policy or the handling of personal data, please contact:

JEMCO Manufacturing
Lot 1852, Jalan KPB 8
Bukit Belimbing
43300 Balakong
Selangor Darul Ehsan
Malaysia
Email: jemco@jme.com.my
Phone: +60 3-8961 8888
Website: jme.com.my